HELP & SUPPORT

TABLE OF CONTENTS

1. Getting Started
2. Account Management
3. Using App Features
4. Content and Downloads
5. Subscriptions and Payments
6. Technical Issues
7. Privacy and Security
8. Community Guidelines
9. Frequently Asked Questions (FAQs)
10. Contact Support

1. GETTING STARTED

How do I download the app?

Android Devices:

1. Open Google Play Store on your device
2. Search for "Morbhagwan.in"
3. Tap on the app icon
4. Tap "Install" button
5. Wait for download and installation to complete
6. Tap "Open" to launch the app

System Requirements:

• Android 6.0 (Marshmallow) or higher
• Minimum 100 MB free storage space
• Internet connection for initial setup
• 2 GB RAM recommended

How do I create an account?

Step-by-Step Registration:

1. Open the Morbhagwan.in app
2. Tap "Sign Up" or "Create Account"
3. Choose your registration method:
   • Email address
   • Phone number
   • Google account
   • Facebook account
4. Enter required information:
   • Full name
   • Email/Phone number
   • Create a strong password (minimum 8 characters)
5. Accept Terms and Conditions and Privacy Policy
6. Tap "Create Account"
7. Verify your account:
   • For email: Check your inbox for verification link (optional)
   • For phone: Enter OTP received via SMS (Mandatory)
8. Complete your profile (optional but recommended):
   • Upload profile picture
   • Set notification preferences

Important Notes:

• Use a valid email address or phone number
• Choose a strong, unique password
• Keep your login credentials secure
• One account per user only

2. ACCOUNT MANAGEMENT

How do I log in?

1. Open the Morbhagwan.in app
2. Tap "Login" or "Sign In"
3. Enter your:
   • Email address or phone number
   • Password
4. Tap "Login"

Remember Me: Check this option to stay logged in on your device.

Forgot password?

Reset Your Password:

1. Tap "Forgot Password?" on the login screen
2. Enter your registered email address or phone number
3. Tap "Send Reset Link" or "Send OTP"
4. Check your email or SMS:
   • Email: Click the reset link in your inbox
   • Phone: Enter the OTP received
5. Create a new password (minimum 6 characters)
6. Confirm your new password
7. Tap "Reset Password"
8. Log in with your new password

Password Tips:

• Use a combination of letters, numbers, and symbols
• Avoid using personal information
• Don't reuse passwords from other accounts
• Change your password regularly

How do I update my profile?

1. Navigate to side Menu
2. Tap on view profile text (top right)
3. Select "Edit Profile"
4. Update any of the following:
   • Profile picture
   • Name
   • Email address
   • Phone number
5. Tap "Save Changes"

Profile Picture:

• Tap on your current picture
• Choose "Take Photo" or "Choose from Gallery"
• Tap "Save"

How do I change my password?

1. Go to Settings → Account Settings
2. Tap "Change Password"
3. Enter your current password
4. Enter your new password
5. Confirm your new password
6. Tap "Update Password"
7. You'll be logged out and need to log in again

How do I change notification settings?

1. Go to Settings → Notifications
2. Toggle on/off different notification types:
   • Daily prayer reminders
   • Festival alerts
   • New content notifications
   • Community updates
   • Promotional offers
3. Set quiet hours:
   • Choose start time (e.g., 10:00 PM)
   • Choose end time (e.g., 7:00 AM)
4. Customize notification sound and vibration
5. Tap "Save Settings"

Device Settings: You can also manage notifications through your device settings:

Settings → Apps → Morbhagwan.in → Notifications

3. USING APP FEATURES

Landing Screen

The Landing Screen serves as the main entry point of the MorBhagwan app, giving users seamless access to all major devotional features in one place. It features a clean, easy-to-navigate layout designed to guide users toward their spiritual needs quickly and conveniently.

Shop by Festival and Category Cards

Explore a wide range of devotional products categorized by upcoming festivals, deities, and ritual types.

Users can easily find pooja essentials and decorative items for occasions like Diwali, Navratri, Shivratri, Ganesh Chaturthi, and more.

Each category card highlights relevant products, special offers, and seasonal recommendations for effortless shopping.

📌 Product Section

Browse through all available products and explore detailed listings.

Users can:

• Search products by name, seller, or location
• Apply filters to refine search results based on category, price, or popularity
• View complete product details, including images, descriptions, and prices

This section provides a smooth shopping experience for all pooja and devotional needs.

📌 Pandit Ji Section

View a list of available priests (Pandits) for different rituals and ceremonies.

Navigation flow:

Pandit List Screen → Pandit Details Screen → Booking Screen

Each Pandit's profile includes specialization, experience, availability, and service area.

Users can book Pandits directly through the app for home pooja, griha pravesh, or religious functions.

📌 Watch Now Section

Access the Devotional Content area to watch free bhajans, aartis, and spiritual videos.

Users are also redirected to official apps or partner websites for paid devotional OTT content.

This section helps devotees stay connected spiritually through audio-video devotional media.

📌 Pooja Vidhi Section

Get detailed information about Aarti and Pooja methods, including:

• Step-by-step procedure and rituals
• Required pooja samagri (items)
• Related mantras and chants

This section helps users perform rituals correctly with proper understanding and devotion.

4. TECHNICAL ISSUES

App not loading or crashing?

Quick Fixes:

Step 1: Check Internet Connection

• Wi-Fi or mobile data enabled?
• Strong signal strength?
• Try loading a webpage to confirm

Step 2: Restart the App

• Close app completely
• Clear from recent apps
• Reopen the app

Step 3: Clear Cache

• Settings → Apps → Morbhagwan.in
• Tap "Clear Cache" (not Clear Data)
• Reopen app

Step 4: Update the App

• Open Google Play Store
• Search "Morbhagwan.in"
• Tap "Update" if available
• Install latest version

Step 5: Restart Your Device

• Power off your phone
• Wait 30 seconds
• Power on and try again

Step 6: Reinstall the App

• Uninstall Morbhagwan.in
• Restart device
• Reinstall from Play Store
• Log in with your account

Audio/Video not playing?

Troubleshooting Audio Issues:

1. Check Volume:
   • Device volume not muted
   • Media volume turned up
   • Check Do Not Disturb mode
2. Check Permissions:
   • Settings → Apps → Morbhagwan.in → Permissions
   • Allow "Storage" permission
3. Internet Connection:
   • Strong Wi-Fi or mobile data
   • Switch between Wi-Fi and mobile data
   • Reset network settings if needed
4. Audio File:
   • Try different audio content
   • Re-download if offline content
   • Clear cache and try again
5. Headphones/Bluetooth:
   • Disconnect and reconnect
   • Try device speakers
   • Check Bluetooth connection

Troubleshooting Video Issues:

1. Buffering Problems:
   • Check internet speed
   • Lower video quality (Settings)
   • Pause and wait for buffering
   • Download for offline viewing
2. Black Screen:
   • Restart app
   • Clear cache
   • Update app
   • Check if content is region-restricted
3. No Sound in Video:
   • Check mute button
   • Adjust volume
   • Try headphones
   • Restart video

Login problems?

Can't Log In:

Issue 1: Forgot Password

• Use "Forgot Password" feature
• Follow reset instructions

Issue 2: Invalid Credentials

• Double-check email/phone number
• Ensure correct password (case-sensitive)
• Check caps lock is off
• Try copy-pasting credentials

Issue 3: Account Not Found

• Verify registration was completed
• Check if using correct login method (email vs. phone)
• Try "Sign Up" - it will redirect if account exists

Issue 4: OTP Not Received

• Check spam/junk folder (email)
• Verify phone number is correct
• Request OTP again after 60 seconds
• Check mobile network signal

Issue 5: Account Locked

• Wait 30 minutes and try again
• Contact support if urgent

Issue 6: Technical Error

• Update app to latest version
• Clear app cache
• Restart device
• Contact support

Slow app performance?

Speed Up the App:

1. Clear Cache:
   • Go to device Settings
   • Apps → Morbhagwan.in → Clear Cache
2. Free Up Storage:
   • Delete unnecessary downloads
   • Remove unused apps
   • Clear other app caches
3. Update the App:
   • Install latest version from Play Store
4. Restart Device:
   • Power off completely
   • Wait 30 seconds
   • Power on
5. Check RAM Usage:
   • Close background apps
   • Restart device regularly
6. Internet Speed:
   • Test internet connection
   • Switch to Wi-Fi for better performance
   • Move closer to Wi-Fi router
7. Reduce Animation:
   • Settings → Display → Reduce animation

Download issues?

Can't Download Content:

1. Check Storage Space:
   • Ensure 500+ MB free space
   • Delete unnecessary files
   • Move photos/videos to cloud
2. Internet Connection:
   • Stable Wi-Fi recommended
   • Avoid mobile data for large downloads
   • Don't interrupt download
3. Download Settings:
   • Settings → Downloads
   • Enable "Download over Wi-Fi"
   • Check storage location is accessible
4. Corrupted Download:
   • Delete incomplete download
   • Clear app cache
   • Download again
5. Premium Content:
   • Verify active subscription
   • Restore purchases if needed

Notifications not working?

Fix Notification Issues:

1. App Settings:
   • Morbhagwan.in → Settings → Notifications
   • Enable desired notifications
2. Device Settings:
   • Settings → Apps → Morbhagwan.in → Notifications
   • Allow all notifications
3. Do Not Disturb:
   • Check if DND mode is on
   • Add Morbhagwan.in to exceptions
4. Battery Optimization:
   • Settings → Battery → Battery Optimization
   • Select "Don't Optimize" for Morbhagwan.in
5. Background Data:
   • Settings → Apps → Morbhagwan.in → Mobile Data
   • Enable "Background Data"
6. App Updates:
   • Update to latest version

7. PRIVACY AND SECURITY

Is my data secure?

Yes! We implement multiple security layers:

1. Encryption:
   • SSL/TLS encryption for data transmission
   • End-to-end encryption for sensitive data
   • Encrypted storage on secure servers
2. Authentication:
   • Secure password hashing
   • Session management
3. Access Controls:
   • Limited employee access
   • Regular security audits
   • Compliance with data protection laws
4. Payment Security:
   • Secure payment gateways

Your Responsibility:

• Use strong passwords
• Don't share login credentials
• Log out from shared devices
• Enable two-factor authentication
• Keep app updated

8. COMMUNITY GUIDELINES

Community rules

To maintain a respectful and positive community:

DO:

• Be respectful and kind
• Share authentic spiritual experiences
• Help and support fellow users
• Report inappropriate content
• Follow religious sentiments with sensitivity
• Contribute meaningful discussions

DON'T:

• Post offensive or hateful content
• Harass or bully other users
• Share false or misleading information
• Spam or promote external content
• Engage in religious debates or conflicts
• Share personal contact information publicly

Consequences:

• Warning for first offense
• Temporary suspension for repeated violations
• Permanent ban for serious violations

9. FREQUENTLY ASKED QUESTIONS (FAQs)

General Questions

Q: Is Morbhagwan.in free?
A: Yes! We offer a free tier.

Q: Do I need internet to use the app?
A: Internet is required for streaming content. Downloaded content can be accessed offline.

Q: Which languages are supported?
A: English

Q: Can I use the app on multiple devices?
A: Yes! Log in with the same account on up to 3 devices.

Q: Is content verified and authentic?
A: Yes! All religious content is reviewed by scholars and experts.

Q: Can I suggest content?
A: Absolutely! Email suggestions@morbhagwan.in

Q: Do you have a web version?
A: Currently mobile app only. Web version coming soon!

Q: How often is content updated?
A: Daily! New prayers, bhajans, and articles added regularly.

Technical Questions

Q: Why is the app using so much battery?
A: Background playback uses more battery. Enable battery saver mode in Settings.

Q: Can I cast to my TV?
A: Yes! Use Chromecast or screen mirroring features.

Q: Why are downloads failing?
A: Check storage space and internet connection. Try Wi-Fi instead of mobile data.

Q: How do I restore purchases after reinstalling?
A: Go to Settings → "Restore Purchases"

Q: App says "No Internet" but I'm connected?
A: Restart app and check firewall/VPN settings.

Account Questions

Q: Can I change my email address?
A: Yes, in Settings → Account Settings → Email Address

Q: Can I merge multiple accounts?
A: No, each account is separate. Choose one as primary.

Q: What happens to my data if I delete my account?
A: All data is permanently deleted within 30 days.

Q: Can I transfer my subscription to another account?
A: No, subscriptions are non-transferable.

Content Questions

Q: Why is some content not available in my language?
A: We're continuously adding multilingual content. Check back regularly!

Q: Can I request specific mantras or prayers?
A: Yes! Email content@morbhagwan.in with requests.

Q: Are videos available in HD?
A: Yes, for premium subscribers.

Q: Can I download entire sections?
A: Premium users can download multiple items simultaneously.

Q: Why was content removed?
A: Due to copyright issues or quality concerns. Alternative content usually available.

10. CONTACT SUPPORT

How to reach us

Email Support:

• General: support@morbhagwan.in
• Technical: tech@morbhagwan.in
• Billing: billing@morbhagwan.in
• Content: content@morbhagwan.in
• Privacy: privacy@morbhagwan.in
• Legal: legal@morbhagwan.in

Response Time:

• General inquiries: 24-48 hours
• Technical issues: 12-24 hours
• Billing issues: 24 hours
• Premium users: Priority support (4-8 hours)

Live Chat:

• Available in-app
• Monday-Saturday: 9 AM - 6 PM IST
• Tap chat icon in Settings

Phone Support:

• Premium subscribers only
• Call times: 10 AM - 5 PM IST (Mon-Fri)
• Number provided in premium member email

Social Media:

• Facebook: @MorbhagwanApp
• Instagram: @morbhagwan.in
• Twitter: @MorbhagwanApp
• Response time: 1-2 business days

What information to provide

When contacting support, please include:

1. Account Information:
   • Registered email/phone number
   • Username
2. Device Details:
   • Device model (e.g., Samsung Galaxy S21)
   • Android version (e.g., Android 12)
   • App version (Settings → About)
3. Problem Description:
   • What happened?
   • When did it start?
   • What were you doing?
   • Error messages received?
4. Screenshots:
   • Error screens
   • Payment receipts (for billing)
   • Settings pages (if relevant)
5. Steps Taken:
   • Troubleshooting already attempted
   • Does problem persist?

The more details you provide, the faster we can help!

Additional Resources

Helpful Links

• Website: https://morbhagwan.in
• Blog: https://morbhagwan.in/blog
• Video Tutorials: YouTube channel
• User Guide: https://morbhagwan.in/guide
• API Documentation: https://morbhagwan.in/api

Stay Updated

• Enable app notifications
• Follow us on social media
• Subscribe to our newsletter
• Check "What's New" in app updates

Feedback

We value your input!

• Rate us on Play Store
• Submit feedback in-app
• Email: feedback@morbhagwan.in
• Participate in user surveys

Thank You!

Thank you for choosing Morbhagwan.in. We're honored to be part of your spiritual journey. If you have any questions or need assistance, don't hesitate to reach out. We're always here to help!

May your spiritual journey be blessed